ITIL Intermediate Lifecycle: Service Design (LCSD)
This course covers the concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle.It covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes.Participants benefit from an optimal mix of learning methods to build their ITIL knowledge with respect to Service Design, learn to apply this knowledge in real life, and positions the participants to successfully complete the exam.Upon completion of this course, the participant will gain competencies in:-          Service Management as a Practice

–          Service Design principles, purpose and objective

–          Service Design processes Interaction between the Lifecycle processes

–          Service Design sub-processes, activities, methods and functions

–          Service Design roles and responsibilities, and activities and functions

–          Service Design performance measure

–          Service Design technology and implementation requirements

–          Service Design challenges, critical success factors and risks

Pre-requisites –          Hold an ITIL Foundation Certificate-          There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
Target Audience –          IT Management and professionals, IT Consultants and practitioners, Business Managers, Business Process Owners, Service Providers, and System Integrators
Duration

–       24 hours over 3 days Classroom

Certification –          ITIL® Intermediate Lifecycle: Service Design certificate of attendance-          PMI ® PDUs : 24
Exam (Optional) –          Evidence of ITIL v3 Foundation Certificate-          Completion of Service Design Lifecycle course from an Accredited Training Provider-          The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions-          Exam duration is a maximum 90 minutes for all candidates in their respective language-          Pass score is 28/40 or 70%.
Outline 

 

 

 

–          Introduction-          Service Design Principles-          Service Design Processes-          Service Design Technology Related Activities-          Organizing for Service Design

–          Consideration of Technology

–          Implementation and improvement of Service Design

–          Exam Practice