ITIL Intermediate Lifecycle: Service Strategy (LCSS)
This course covers the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle.It covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes.

Participants benefit from an optimal mix of learning methods to build their ITIL knowledge with respect to Service Strategy, learn to apply this knowledge in real life, and positions the participants to successfully complete the exam.

Upon completion of this course, the participant will gain competencies in:

–          Service Management as a Practice

–          Service Strategy principles, purpose and objective

–          Service Strategy processes interact with the Lifecycle processes

–          Service Strategy activities, methods and functions

–          Service Strategy roles and responsibilities, activities and functions

–          Service Strategy performance measure

–          Service Strategy technology and implementation requirements

–          Service Strategy challenges, critical success factors and risks

Pre-requisites –          Hold an ITIL Foundation Certificate-          There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
Target Audience –          IT Management and professionals, IT Consultants and practitioners, Business Managers, Business Process Owners, Service Providers, and System Integrators
Duration

–       24 hours over 3 days Classroom

Certification –          ITIL ® Intermediate Lifecycle: Service Strategy certificate of attendance-          PMI ® PDUs : 24
Exam (Optional) –          Evidence of ITIL v3 Foundation Certificate-          Completion of Service Strategy Lifecycle course from an Accredited Training Provider

–          The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions

–          Exam duration is a maximum 90 minutes for all candidates in their respective language

–          Pass score is 28/40 or 70%.

Outline 

 

 

 

 

 

 

–          Introduction-          Service Strategy Principles

–          Defining Services and Market Spaces

–          Conducting Strategic Assessments

–          Financial Management

–          Service Portfolio Management

–          Managing Demand

–          Driving Strategy Through The Service Lifecycle

–          Critical Success Factors and Risks

–          Exam Practice